ZendeskTroubleshootingWritten CommunicationSaaSEmpathy
About the role
Be the first friendly voice our customers reach when they need help. You will resolve everyday issues quickly and escalate the tricky ones to keep customers moving.
What you'll do
- Respond to inbound support tickets and live chats with care and speed
- Diagnose common product issues and walk users through fixes
- Document recurring problems and contribute to the help center
- Escalate complex bugs to Tier 2 with clear reproduction steps
Requirements
- Strong written and verbal communication skills
- Curiosity for technology and a knack for explaining things simply
- Ability to stay calm and helpful under pressure
Nice to have
- Prior experience with Zendesk or Intercom
- Familiarity with SaaS products
Benefits
- Paid training and a clear path to Tier 2
- Medical, dental, and vision from day one
- Hybrid schedule and wellness stipend