Account ManagementGainsightSaaS RenewalsStakeholder ManagementSalesforce
About the role
Own a portfolio of strategic enterprise accounts and drive adoption, retention, and expansion across our largest customers. You will be the trusted advisor who turns logos into long-term partners.
What you'll do
- Manage a book of enterprise accounts worth several million in ARR
- Build success plans tied to measurable customer outcomes and ROI
- Lead quarterly business reviews with executive stakeholders
- Partner with Sales on renewals, upsells, and expansion opportunities
Requirements
- 5+ years in customer success or account management at a B2B SaaS company
- Proven track record of net revenue retention above 110 percent
- Comfort presenting to VP and C-level audiences
Nice to have
- Experience with Gainsight or similar CS platforms
- Background in HR tech or recruiting software
Benefits
- Competitive base plus retention and expansion bonus
- Comprehensive medical, dental, and vision coverage
- 401k match and generous PTO