REST APIsPythonWebhooksSQLDebuggingLinux
About the role
Serve as the deep technical escalation point for customers building on our APIs. You will debug integration issues, reproduce edge cases, and partner closely with Engineering.
What you'll do
- Investigate complex API, webhook, and integration tickets
- Reproduce customer issues in test environments and file detailed bugs
- Write sample code and troubleshooting guides for developer customers
- Collaborate with Engineering on root-cause fixes
Requirements
- 3+ years in technical support or a developer-facing engineering role
- Hands-on experience with REST APIs, JSON, and at least one scripting language
- Comfort reading logs and querying databases with SQL
Nice to have
- Familiarity with webhooks, OAuth, and rate limiting
- Exposure to cloud platforms like AWS or GCP
Benefits
- Competitive salary with annual performance bonus
- Comprehensive health insurance for you and family
- Hybrid working and home-office setup allowance