Team LeadershipProcess DesignCS StrategyForecastingCross-functional LeadershipAnalytics
About the role
Build and lead the operational backbone that powers our customer success and support teams worldwide. You will design the systems, metrics, and playbooks that scale our post-sale organization.
What you'll do
- Own customer operations strategy across CS, Support, and Solutions
- Define health scoring, segmentation, and capacity planning models
- Lead a global team of ops analysts and program managers
- Partner with leadership on retention and efficiency targets
Requirements
- 8+ years in customer or revenue operations, including 3+ leading teams
- Track record of building scalable post-sale processes and tooling
- Strong analytical and cross-functional leadership skills
Nice to have
- Experience scaling a SaaS company through rapid growth
- Familiarity with Gainsight, Salesforce, and BI tooling
Benefits
- Fully remote with flexible hours across time zones
- Competitive base plus equity and annual bonus
- Home-office budget and annual team offsites