Account ManagementBilingual Japanese EnglishSaaS RenewalsRelationship BuildingSalesforce
About the role
Launch and grow our customer success motion in Japan. You will be the primary partner for our first wave of Japanese enterprise customers, driving adoption and retention.
What you'll do
- Own onboarding, adoption, and renewals for Japanese accounts
- Build trusted relationships with HR and talent leaders
- Localize success resources and best practices for the market
- Represent the voice of Japanese customers to Product
Requirements
- 3+ years in customer success or account management at a SaaS company
- Native-level Japanese and business-level English
- Experience selling or supporting enterprise software
Nice to have
- Background in HR tech or recruiting tools
- Experience as an early team member in a new market
Benefits
- Competitive base plus retention bonus
- Full health coverage and commuter allowance
- Flexible hybrid working from central Tokyo