Bilingual Spanish EnglishZendeskCustomer ServiceTroubleshootingWritten Communication
About the role
Deliver friendly, high-quality support to our Spanish and English speaking customers across the Americas. You will be a key part of our growing LATAM support hub.
What you'll do
- Handle inbound tickets and chats in Spanish and English
- Troubleshoot common product questions and account issues
- Maintain high customer satisfaction and fast response times
- Help translate and improve our Spanish-language help content
Requirements
- Fluent in both Spanish and English, written and spoken
- A genuine passion for helping people
- Strong attention to detail and reliability
Nice to have
- Prior customer support or call-center experience
- Familiarity with Zendesk or similar tools
Benefits
- Paid onboarding and ongoing training
- Private medical insurance and meal vouchers
- Hybrid schedule from our Mexico City office