About the role

We are hiring an IT Support Technician to keep our Boston employees productive and secure. You will be the friendly first point of contact for all hardware, software, and access questions.

What you'll do

Resolve help desk tickets for laptops, accounts, and software
Provision and image new-hire devices via MDM
Manage user access through our identity provider
Maintain inventory and support office AV and networking

Requirements

1+ years in IT support or help desk
Comfort troubleshooting macOS and Windows
Clear communication and a service mindset

Nice to have

Experience with Okta, Jamf, or Intune
Basic scripting for automation

Benefits

Medical, dental, and vision plans
Certification reimbursement
Onsite role with modern Boston office