OnboardingCustomer CommunicationHubSpotTime ManagementSaaS
About the role
Help our growing base of small and mid-size customers get value fast. You will own onboarding and ongoing check-ins for a high-volume portfolio across EMEA.
What you'll do
- Onboard new SMB customers and guide them to first value
- Run regular check-ins to track health and surface risks early
- Drive product adoption through tips, webinars, and resources
- Flag expansion and renewal signals to senior CSMs
Requirements
- 1+ year in a customer-facing role, ideally at a SaaS company
- Strong organization and the ability to juggle many accounts
- Clear, empathetic communication style
Nice to have
- Experience with HubSpot or a CS platform
- A second European language
Benefits
- Structured career path into senior CS roles
- Private health cover and pension
- Flexible hybrid working from our Dublin hub